NETWORK ADMINISTRATOR

Sykes Asia, Inc.

… Over 50 years of combined experience in customer care.

… 13 sites located in the Philippines and more than 80 centers in 24 countries.

… More than 17,000 dedicated employees in the Philippines and 51,000+ employees across the globe.

SYKES Asia, the Asia Pacific arm of Sykes Enterprises Incorporated, is the officially recognized pioneer in the Philippines call center industry. Operations began in 1997 by offering only technical support to a single client with a workforce of 17 employees.

Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.

NETWORK ADMINISTRATOR

The Network Administrator is responsible for the maintenance for all of the Asia Pacific Region network equipment. He/She also works hand in hand with corporate network team in supporting the Global Network infrastructure. The position is responsible for the monitoring of the system capacity, both existing and recommended network designs and systems infrastructure. The position will implement the network security and enforcing all network security policies. The Network Administrator shall be in coordination with various groups and network system health for maximum performance is of utmost importance.

Requirements:

  • Bachelors degree in Computer Science or Communications Engineering.
  • 2 to 4 years related experience and/or training, or equivalent combination of education and experience.
  • CCNA preferred
  • Strong analytical and diagnostic skills
  • General knowledge of IP addressing and subnetting as well as diagnostic experience with a variety of protocol standards is necessary.
  • General knowledge and understanding of a Customer Support Center.
  • Working understanding of Microsoft Windows operating systems.
  • Senior level applied understanding of: TCP/IP and its suite of protocols, Cisco (or equivalent) router/firewall software/hardware configuration and operation of RIP, RIPv2, OSPF, EIGRP and BGP4 routing protocols.
  • Advance knowledge and understanding of switching, routing and security technologies such as VLAN, IP routing, ACL, NAT and IPSec tunneling.
  • Requires knowledge of data infrastructures: point-to-point, Telco and Lease line technologies such as E1, DS3, Frame Relay, Fast-Ethernet, MPLS and ATM.

To know about FlexComp, log on to www.itsyourcall.ph
Visit any of our recruitment sites with a copy of your resume, valid ID and SSS # (if available):
Ortigas
Lower G/F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City

Shaw
Upper G/F Worldwide Corporate center
Bldg. Shaw Blvd.
Mondays to Fridays, 9am-6pm

Makati
G/F Burgundy Corporate Tower
252 Sen. Gil Puyat Ave. Makati City
Mondays to Fridays, 8am-10pm
Saturday, 10am-5pm

Quezon City
3F K-Pointe Bldg.
23 Gilmore St. corner Aurora Blvd.
New Manila (LRT Gilmore Station) Quezon City
Mondays to Fridays, 10am-4pm

Marikina
2F ECOM Bldg. (behind Riverbanks Mall)
Riverbanks Center, Marikina City
Mondays to Fridays,9am-6pm

Visit our website for the list of Sykes Recruitment Events.

Website: ph.sykes.com

BUSINESS SYSTEMS ANALYST

Sykes Asia, Inc.

… Over 50 years of combined experience in customer care.

… 13 sites located in the Philippines and more than 80 centers in 24 countries.

… More than 17,000 dedicated employees in the Philippines and 51,000+ employees across the globe.

SYKES Asia, the Asia Pacific arm of Sykes Enterprises Incorporated, is the officially recognized pioneer in the Philippines call center industry. Operations began in 1997 by offering only technical support to a single client with a workforce of 17 employees.

Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.

BUSINESS SYSTEMS ANALYST

The successful candidate will act as the over-all SME who identifies, defines, and documents business requirements for internally used applications and solutions and works with the development team on these undertakings from concept to deployment.

Requirements:

  • Minimum of 4 year Degree (Computer and Engineering Related Course)
  • Minimum of 2 Years systems analysis and design experience
  • Proficient in SDLC and other Software Development Process
  • Proficient in OOP Principles and UML
  • Familiar in Microsoft .Net Technologies
  • Proficient Experience in developing & analyzing project business needs
  • Proficient Experience in the analysis of process flows, inputs and outputs

To know about FlexComp, log on to www.itsyourcall.ph
Visit any of our recruitment sites with a copy of your resume, valid ID and SSS # (if available):
Ortigas
Lower G/F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City

Shaw
Upper G/F Worldwide Corporate center
Bldg. Shaw Blvd.
Mondays to Fridays, 9am-6pm

Makati
G/F Burgundy Corporate Tower
252 Sen. Gil Puyat Ave. Makati City
Mondays to Fridays, 8am-10pm
Saturday, 10am-5pm

Quezon City
3F K-Pointe Bldg.
23 Gilmore St. corner Aurora Blvd.
New Manila (LRT Gilmore Station) Quezon City
Mondays to Fridays, 10am-4pm

Marikina
2F ECOM Bldg. (behind Riverbanks Mall)
Riverbanks Center, Marikina City
Mondays to Fridays,9am-6pm

Visit our website for the list of Sykes Recruitment Events.

Website: ph.sykes.com

SR. BUSINESS SYSTEMS ANALYST

Sykes Asia, Inc.

… Over 50 years of combined experience in customer care.

… 13 sites located in the Philippines and more than 80 centers in 24 countries.

… More than 17,000 dedicated employees in the Philippines and 51,000+ employees across the globe.

SYKES Asia, the Asia Pacific arm of Sykes Enterprises Incorporated, is the officially recognized pioneer in the Philippines call center industry. Operations began in 1997 by offering only technical support to a single client with a workforce of 17 employees.

Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.

SR. BUSINESS SYSTEMS ANALYST FOR HR SYSTEMS

The Sr. Business Systems Analyst for HR Systems identifies, defines, and documents processes for regional Manila Philippines HR Information Systems which includes Time and Payroll processes. Analyzes current state processes, documents current state and works with business owners to design/recommend future state processes. Designs user acceptance testing plans and use cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Documents detailed current, intermediate and future states for Philippines HRIS processes
  • Validates those processes with business owners and subject matter experts
  • Writes detailed step by step use cases as needed for each process
  • Writes detailed testing plans with appropriate inputs and expected outputs
  • Ensure that all HRIS Processes – including data, systems, software and interfaces – are documented including how they support business objectives. Deliver documentation to the appropriate engineering/support staff.
  • Evaluate and recommend specific updates or changes to local processes that will help drive cost effective solutions that meet business needs.
  • Coordinate with Executive and Regional IT and HR leadership to communicate solutions, validate requirements and outputs.
  • Create and maintain policies, procedures, and documentation to adapt to new technologies and business requirements.

Requirements:

  • Bachelors degree preferred
  • 5 to 7 years experience in local Philippines HRIS and Payroll and Time systems with at least 5 in a similar role.
  • Project experience in at least 3 of the following HRIS areas:
    • Payroll, Time & Attendance, Recruiting and Applicant tracking, Performance Management, Succession Planning, Compensation & Benefits Management, Learning Management.
  • Experience with at least 1 major end-to-end deployment of a large HR System on an local Philippine scale.
  • Experience with large business transformation projects involving business change management.
  • Good understanding of all the key HR processes (experience managing an HR function a plus).
  • Good understanding of HRIS industry trends and best practices
  • Experience dealing with disparate data structures and models to address detailed interface and conversion issues to and from external systems.
  • Experience in leading workshops and users group during requirements capture phase.
  • Good foundation in IT Project methodologies and Business Systems Analysis.
  • Experience with Lawson HCM and Kronos Time System a plus

To know about FlexComp, log on to www.itsyourcall.ph
Visit any of our recruitment sites with a copy of your resume, valid ID and SSS # (if available):
Ortigas
Lower G/F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City

Shaw
Upper G/F Worldwide Corporate center
Bldg. Shaw Blvd.
Mondays to Fridays, 9am-6pm

Makati
G/F Burgundy Corporate Tower
252 Sen. Gil Puyat Ave. Makati City
Mondays to Fridays, 8am-10pm
Saturday, 10am-5pm

Quezon City
3F K-Pointe Bldg.
23 Gilmore St. corner Aurora Blvd.
New Manila (LRT Gilmore Station) Quezon City
Mondays to Fridays, 10am-4pm

Marikina
2F ECOM Bldg. (behind Riverbanks Mall)
Riverbanks Center, Marikina City
Mondays to Fridays,9am-6pm

Visit our website for the list of Sykes Recruitment Events.

Website: ph.sykes.com

KOREAN TECHNICAL SUPPORT REPRESENTATIVE

Sykes Asia, Inc.

… Over 50 years of combined experience in customer care.

… 13 sites located in the Philippines and more than 80 centers in 24 countries.

… More than 17,000 dedicated employees in the Philippines and 51,000+ employees across the globe.

SYKES Asia, the Asia Pacific arm of Sykes Enterprises Incorporated, is the officially recognized pioneer in the Philippines call center industry. Operations began in 1997 by offering only technical support to a single client with a workforce of 17 employees.

Today, SYKES has grown into a distinguished leader in the industry. The company provides contact center, customer service, technical support and back office processing services to Fortune 1000 clients around the globe from 13 sites in the Philippines, including provincial sites located in Cebu and Cabanatuan, and backed by more than 17,000 highly-capable and dedicated employees.

KOREAN TECHNICAL SUPPORT REPRESENTATIVE

Successful candidates will provide professional and efficient technical and customer support for a leading manufacturer of computer peripherals.

Qualifications:

  • College Degree in Computer Science or Engineering/IT Related Course is a plus but not required
  • Strong Customer service skills, Problem Solving and Troubleshooting Skills
  • Ability to logically analyze and present information
  • Internet savvy
  • Proficient in the Korean and English language both Oral and Written
  • Must be willing to work in Ortigas, Pasig City
  • Must be currently residing in the Philippines

To apply, please send your resume at:

Email: supportgrpsearch@sykes.com

Correspondences regarding this will be sent via email. Please check your email regularly.