The Intuitive Consumer Experience Company
FINANCIAL SERVICE REPRESENTATIVES – Australian Account
- Must be a graduate of any course (associate / vocational / diploma / bachelor’s degree) with or without call center experience.
- For undergraduates, completed at least 2 years of college with at least 6 months cumulative call center experience handling international account.
- Experience in handling financial, credit, and collections is preferred but not required.
- Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
- Must be amenable to work on shifting schedule, weekends, and holidays.
- Excellent command of English.
- Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
- Responsible for adhering to client call handling protocol and procedures
- Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
- Responsible for resolving customer needs, concerns and problems.
- Responsible for educating the customer on detailed product information
- Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
- Responsible for customer case documentation
- Responsible for proper call escalation, call transfer and redirection of customer concerns.
- Responsible for delivering voice of the customer feedback to the client to improve overall service
- Responsible for delivering insight on how to improve overall customer satisfaction.
- Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
Monday – Friday, 8am – 5pm
Ground Floor, MJ Plaza, 106 Valero St.,
Salcedo Village, Makati City
For Non-Agent Positions, your application is subject for review. Qualified applications will be scheduled for an interview.
24/7 Inc. does not solicit/seek/collect any fee to process application. Beware of fraud referral /application process.
We encourage walk-in applicants for faster processing
Or send an SMS to:
0915 721 5977 (Globe)
0928 992 5299 (Smart)
0933 433 0684 (Sun)