Client Services Advocate
Posted on August 4, 2009
Filed Under Alabang, Call Center Jobs, Customer Service, Muntinlupa City, NCR, National Capital Region (NCR; Metro Manila), Teamspan Asia |
Teamspan Asia, Inc.
TeamSpan Asia Inc. is a fast growing BPO provider of Administrative, Sales, Customer Service and Back Office Support to clients in the United States. Our goal is to supplement our client’s teams with world-class people and connect them with world class technology
We are looking for talented people who want their job to be part of creating something important. When your heart is in the work, you get more done, create more value, and enjoy life more. The more people we have on our team who understand that a job can, and in fact should be, more than just a job, the more we will succeed together. TeamSpan associates understand the importance of constant improvement, setting high standards, and trying their hardest to make the team(s) they are a part of the best in the world in their chosen field.
Client Services Advocate
We are currently looking for a Client Services Advocate for a growing entrepreneurial company with a strong, established business in audio and web conferencing and related services. We are a company that focuses on developing new ideas. We then convert those ideas into realistic business concepts while maintaining and further developing our core business by listening to our clients’ needs and delivering solutions for those needs.
The Client Services Advocate is expected to primarily:
• Support clients (email and phone support) under the direction of the Client Services Manager with the objective of retaining the accounts and expanding services delivered.
• Serve as a telecom call operator on operator-assisted IDIs (individual in-depth research interviews) and focus groups.
• Set up and run web presentations for clients and deliver web presentation services during client events.
• Run demos of our teleconferencing capabilities and web presentation services to interested prospects and current clients.
Qualifications:
• Excellent voice and written communication skills and mastery of English, both spoken and written, are essential.
• Basic knowledge of Telecommucations business.
• Familiar Web Presentation Softwares (Webex, Adobe Connect, GotoMeeting) and Conferencing.
• Proficient in using Microsoft Office (particularly, Outlook and Excel).
• Comfortable with technology. Proficient in working with a computer and using the internet. Capable of troubleshooting basic internet issues, common connection errors and the ability to help troubleshoot client’s web presentation issues and popup blocker issues.
• Must be willing to work in the Alabang, Muntinlupa area with work hours from Monday to Friday, 8:30PM to 6:00AM (Manila time) with most weekends and U.S. Holidays off.
• College degree preferably in marketing, communications, business or public relations.
• Must be able to adapt to changing roles, a team player and must have the ability to multitask.
• Must be a good communicator, pay very close attention to detail, have an eagerness to learn.
• Goal-oriented, must have the ability to work until the job is done in order to meet tight deadlines.
• Enthusiastic, smart, and both sales and service oriented.
We are a company that cares about each other and our customers. The right person is someone who is always happy to help others.
The successful applicant will be offered a competitive compensation and benefits package.
If you are the right person for us, send us your resume at:
Email: jobs914@teamspan.com
Fax: 850-2825
Or via snail mail at:
Unit 7A Unioil Center
1222 Acacia Ave.
Madrigal Business Park
Muntinlupa City.
Website: www.teamspan.com
Comments
Leave a Reply
Quick Job Search
