CUSTOMER RELATIONSHIP MARKETING

24/7 Inc.

The Intuitive Consumer Experience Company

CUSTOMER RELATIONSHIP MARKETING – FIXED DAY SHIFT

Qualifications:

  • Graduates of any 2 – 4 year course with at least 6 months of inbound CSR/TSR with upselling experience
  • For undergraduates, completed 2nd year college with at least 6 months of inbound CSR/TSR with upselling experience
  • College graduates or undergraduates with outbound or inbound sales experience regardless of tenure
  • Ability to quickly absorb new information and must be adaptable to change.
  • Keen attention to detail
  • Excellent interpersonal skills
  • Highly developed problem solving and conflict resolution skills
  • Ability to sell, cross sell, and up-sell company products to meet the customers’ needs

Responsibilities:

  • Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
  • Responsible for adhering to client call handling protocol and procedures
  • Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
  • Responsible for resolving customer needs, concerns and problems.
  • Responsible for educating the customer on detailed product information
  • Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
  • Responsible for customer case documentation
  • Responsible for proper call escalation, call transfer and redirection of customer concerns.
  • Responsible for delivering voice of the customer feedback to the client to improve overall service
  • Responsible for delivering insight on how to improve overall customer satisfaction.
  • Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
  • Fixed Operational Hours: Monday-Friday, 8am – 5pm shift
  • Fixed Rest Day: Sunday
  • Competitive salary and commission scheme

79-247-77
start@247customer.com
Monday – Friday, 8am – 5pm
Ground Floor, MJ Plaza, 106 Valero St.,
Salcedo Village, Makati City

For Non-Agent Positions, your application is subject for review. Qualified applications will be scheduled for an interview.

Website: www.247-inc.com

Notice:
24/7 Inc. does not solicit/seek/collect any fee to process application. Beware of fraud referral /application process.

We encourage walk-in applicants for faster processing
Or send an SMS to:
0915 721 5977 (Globe)
0928 992 5299 (Smart)
0933 433 0684 (Sun)

Leave a Reply

Your email address will not be published. Required fields are marked *