Customer Service Associates - Clark Field, Pampanga
Posted on July 26, 2008
Filed Under Call Center Jobs, Clark Pampanga, Customer Service, eTelecare Global Solutions |
eTelecare Global Solutions
eTelecare is one of the Philippine’s largest contact centers, with 8 sites, and over 9,500 employees in this country alone. eTelecare has grown from a small outsourcing startup with one site and 500 employees, to one of the world’s leading customer contact center providers.
In the Philippines, eTelecare Global Solutions only recruits the top graduates of the country’s leading universities and technical schools. Our new employees receive extensive instruction on call center skills, including American culture and idioms, sales techniques and customer service, before they train on client programs. As a result, our employees are capable of handling even the most complex programs and most demanding customers.
With superior service, and dramatic growth, eTelecare is where careers take off.
Customer Service Associates - Clark Field, Pampanga
Responsibilities:
• Customer Service Associates are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide customer service or make sales. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.
• Customer Service Associates will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).
• All Customer Service Associates are required to work on a shifting schedule. This entails working eight (8) hours a day (excluding lunch break), 5 days a week, including Holidays. Rest days may or may not fall on Saturdays and Sundays and/or Holidays.
Requirements:
• Candidate must possess at least a Bachelor’s/College Degree
• Applicants must be willing to work in Clark Field, Pampanga.
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.
We encourage all interested candidates to apply through our on-line application process. Applying on-line will help us process your application faster. Please visit our website: www.etelecarecareers.com
Manila Job Hotline: (632) 580-6530
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