Operations Management Team Lead
Posted on April 30, 2009
Filed Under Accenture, Management, NCR, Operations |
Accenture
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.
Operations Management Team Lead
Responsibilities:
• The responsibility of the team leads is to meet the team metrics and goals by supervising a team of up to 10 - 20 staff doing health insurance membership and claims transaction processing according to client contractual obligations.
• You will be required to identify, assess and resolve complex issues/problems within own your area of responsibility.
• You will perform load balancing and work assignments based on standing inventory levels, work priorities and available staffing to ensure that the turn around times are consistently met, work is appropriately distributed based on skill and experience level and overtime is effectively managed.
• You will be using your analytical skills to drive process improvement initiatives in maximizing team deliverables and minimizing waste. You will be involved in risk management and capacity planning.
• You will be exposed to Accenture delivery excellence methodologies to enable you to meet your deliverables.
• You will also enjoy the benefits of a total rewards package that includes a range of great benefits that consider your professional development, wellness and work/life balance.
• You will be closely working with the best people worldwide in a dynamic, team- focused environment.
Requirements:
• Candidate must possess a Bachelor’s/College Degree in any field.
• At least 3 years significant work experience, with 3 years relevant experience in operations (preferably from a business process outsourcing setting)
• At least 1 year experience in process mapping and team capacity management.
• Minimum of 1 year supervisory experience and has handled 5 employees.
• Knowledge/experience in waste & risk management and process improvement.
• Should have strong leadership skills and excellent communication skills.
• Willingness to work on graveyard or cyclical shifts.
At Accenture you will have outstanding opportunities to develop your skills and move forward in your career. As a member of our Enterprise workforce, you will be working with like-minded people from many different backgrounds that you can share ideas with and learn from. And in this key role, your contribution to our business will be recognized and rewarded.
Applicants should be Filipino citizens or hold relevant residence status.
Join us now! You can apply through any of the options below:
Send your resume and indicate the reference code JS0409 and the specific position you are applying for in the subject line of your email:
Email: work@accenture.com
Website: www.accenture.com/philippinecareers
Recruitment Hotline: 911-7777
Accenture is an Equal Opportunity Employer.
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Hi,
Im applying for a team lead position in yuor company.
Please see attached file for yuor reference