Support Engineer
Posted on June 24, 2009
Filed Under Information Technology (IT), NCR, Pasig City, Raffles Solutions & Services |
Raffles Solutions & Services, Inc.
Raffles Solutions & Services is part of the Thakral Group, one of Singapore’s largest homegrown conglomerates with operations spanning 35 countries and employing over 10,000 people worldwide, with current revenues running in excess of 2.5 billion USD. The Thakral Group (est’d 1905) has its roots in trading and textiles but has established a strong foothold in key Asian emerging markets and built strong distributor relationships with product principals (IT hardware and software).
Raffles now provides recruitment process outsourcing, staff augmentation, hardware-related maintenance & support services, system integration & networking, vertical applications and mid-market ERP consulting services. Raffles integrates the strengths of the Thakral Group’s regional presence in providing high value IT services across all Thakral subsidiaries in Singapore, India, the Philippines, Afghanistan, Australia, Bangladesh, Cambodia, China, Nepal, Sri Lanka, the UAE and Vietnam.
Support Engineer
Job Responsibilities:
• Provide support for the IT Infrastructure; this includes troubleshooting, root cause analysis, and resolution of incidents (both alerts and help desk tickets)
• Perform regular and ad hoc IT Operations tasks as defined in the NOC Service Catalog
• Perform special functional tasks as assigned.
Job Requirement:
• Bachelor’s degree holder of any IT-related course
• With 1 - 5 years relevant experience
• Preferably knowledgeable of monitoring systems (Argent, HP SIM, etc.) and tools (Hyena, SizeExplorer, Solarwinds, etc.)
• Practical knowledge of server and network administration
• Familiarity with Active Directory
• Analytical skills in identifying and resolving problems, assessing risks and evaluating alternatives
• Decision making skills in so far as making proper judgment as two when to escalate the matter to 3rd level support
• Discipline and sense of responsibility and accountability
• Technical Skills: Preferably knowledgeable in HP server Firmware and Drivers Deployment, EMC Storage Administration, Server Virtualization, Hard disk RAID, Server Clustering, Citrix Server, Exchange Server, RILO Administration, Trend Micro Control Manager, Altiris, GFI, SQL Enterprise Manager and Query Analyzer, Crystal Reports, LAN and WAN
• Open to work in shifts
Interested applicants may send a covering letter introducing yourself together with a copy of your CV at:
Email: career@raffles-solutions.com
Raffles Solutions & Services, Inc
2/F Astron Bldg., 102 E
E. Rodriguez Jr. Ave.
Bo. Ugong, Pasig City,
Philippines
Website: www.raffles-solutions.com
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kyute_c_ria28@yahoo.com
Rica B. Miralles
Wawa St. Tanay, Rizal
contact no.: +639072461576
email: ricamiralles@yahoo.com
Objectives:
To seek any key position wherein the company can provide a good training
that will utilize my skills and the growth of the company.
Employment:
Company : Convergys
Position : Technical Support Representative/ I.T Data Analyst
Location : Ayala Avenue Makati City
Length of service : february 13, 2007 - April 2009
Job Description/Duties Responsiibilities
* manage front service and callcenter team to maintain the strenght
and function of the companies equipments.
*serving for troubleshooting for computer hardwares and installation of software
*handling all datas use in programming.
*has knowlegde of all software application suitable in programming
*autocad application/designing
*internet surfing/web designing
*knowledgeable in admenistering network systems
Personal Data
passport no. : xx2908093
age : 23
birthdate ; october 26,1984
citizenship : filipino
religion : catholic
height : 5′2
weight :115 lbs
name of mother : Mrs. Gloria B. Miralles
name of father : Mr. Rolando P. Miralles
Occupation : Foreman (almarai - Saudi Arabia)
Employment History
1. Company Name : Accenture From/To : 2006 to 2009
Position Title : workstation engineer Position Level : 1-4 Yrs Experienced Employee
Specialization : IT/Computer - Network/System/Database Admin
Role : IT Auditor
Industry : Consulting (IT, Science, Engineering & Technical)
Monthly Salary : (not provided)
Work Description : Duties and Responsibility
1. Maintaining data integrity and ensure workstation security is in accordance with standards and best practice.
2. Updates Incident Management ticket status information (e.g. case notes or work info)
3. Perform or assist in performing workstation\printer installations, upgrade, preventive maintenance , back-ups and other related task
4. Performs or assist in troubleshooting function involving workstation operating system, application, utilities, tools, and related workstation services.
5. Perform and assist in performing malware containment and ensuring the infrastructure security not risk.
6. Adhere to internal controls, processes, and standard bases on the guidelines set forth by the organization.
7. Ensure that assigned incident tickets are resolve within the Operation Level Agreement (OLA).
8. On occasion may be tasked to coordinate with concerned teams, vendors, and/or appropriate third party as part of operation escalations as necessary, Helps ensure that all escalation information is accurate and periodically updated, and all relevant member of the team are regularly informed on the status of the operation escalation process.
Accomplishment while staying in the company:
? Top Engineer when it comes to resolving incident tickets.
? No records of violating any company process, rules and guidelines.
? I have been part of the McKinley site Build-Out.