Team Leader (San Lazaro)
Posted on February 26, 2009
Filed Under Call Center Jobs, Convergys Philippines, Management, NCR |
Convergys Philippines Service Corporation
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a “high-tech, human-touch” approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has nine contact center facilities in the Philippines – six located throughout Metro Manila, two in Cebu City, and one in Bacolod City. We employed approximately 14,500 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business. For more information about us, visit our global website at www.convergys.com.
Team Leader (San Lazaro)
Job Description:
• This position is responsible for supporting, coaching, developing and supervising a group of employees.
• Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring, training, and completing performance appraisal of work group/s in accordance with the organization’s policies and applicable legal requirements.
• Effectively interacting with team members with diversed backgrounds and temperaments.
• Review Statistics on a daily basis and provide contructive feedback to team members.
• Monitor and take action on personnel and payroll issues.
Requirements:
• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Human Resource Management or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent. Job role in Supervisor/Team Lead or equivalent.
• Full-Time positions available.
• Applicants should be Filipino citizens or hold relevant residence status.
Are you looking for a company that is committed to its employees? A company that is personally rewarding, yet professionally constructive? We foster an environment that attracts, develops and rewards highly effective people.
There’s more to life than work, we understand that. Caring for the health and well being of all our employees is truly important. Our benefit plans reflect this and offer our employees competitive options. We are committed to providing quality healthcare benefits that are affordable for employees and the company.
Here are some of the benefits we can offer you:
1. Basic life insurance and basic accidental death and dismemberment (AD&D) insurance at no cost
2. Tuition Reimbursement Plan
3. Retirement Savings Plan
4. Employee Stock Purchase Plan
You see, we offer more than just a job. We offer a relationship with the family that is Convergys, great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.
Grow personally and professionally. Explore the advantages of sharing your talents with Convergys.
To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.
To apply personally, we invite you to visit us at:
LG/F Diliman Commercial Center,
#46 Commonwealth Avenue,
Diliman, Quezon City
(beside St. Peter’s Parish)
Convergys is an equal opportunity employer.
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