Training Manager
Posted on September 24, 2009
Filed Under Global Sky Communication Center, Management, Ortigas NCR, Pasig City, Training |
Global Sky Communication Center
Global Sky as a call center is only the tip of the ice berg. Global Sky is a financial vehicle for helping people to become happier individuals. Our founder and CEO James Rick Stinson is also using Global Sky to fund Full Potential an organization whose goals include helping street children have opportunities of housing and education that would not normally be available. Global Sky is more than a business – it’s a lifestyle.
- Winner of the 118 Best Tracker Awards
- Microsoft approved vendor
- US owned and managed
- Strong reference clients (Fortune 500s)
- In stable business for more than 5 years
MISSION OF GLOBAL SKY
- To help the customer lower employment cost via outsourcing with the highest degree of measuring, control and quality. Underlying value(s): Competitiveness
- To maximize employee output through positive environment, cutting edge technology and efficient processes. Underlying value(s): Productivity
- To develop employees physically, mentally, emotionally and spiritually on a regular basis. Underlying value(s): Body, Mind and Soul
- To minimize fixed overhead and maximize company profits. Underlying value(s): Longevity
THE NEXT STEP: If you feel you are right for this job, take the next step and respond to this job post with contact details and why you feel you are a right fit for this role.
Training Manager
RESPONSIBILITIES:
- Design of training for all aspects of client projects, including soft skills and technical skills
- Review and supervise training development
- Develop training supervisors in their core competencies.
- Monthly and quarterly planning.
- Assess department performance through trained agent impact to operations.
- Participate in mid-level client interaction
- Deliver operations supervisor training.
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
REQUIREMENTS:
- Previous Customer Service / Sales / Technical support training supervision experience in a call center or related industry.
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint.
- Strong oral and written communication skills.
- Demonstrated ability in curriculum development.
- Preferably with six (1-2) years of training experience.
- College degree or equivalent experience.
- Must be able to work a flexible schedule.
Interested Applicants may send your comprehensive resume to:
Email: recruitment@global-sky.com
joh@globalsky.com
jaymeejreyes@gmail.com
johgsky@gmail.com
HR Department
9th Floor, Unit 903 Raffles Corporate Center
F. Ortigas Rd. (formerly Emerald Avenue) Ortigas Center
Pasig City
Tel No.: 914-2534
We entertain walk-in applicants from Monday to Saturday at 10 a.m to 4 p.m.
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