Travel Specialist
Posted on February 28, 2009
Filed Under Libis, Motif, Quezon City, Travel / Tour / Transport |
Motif Ltd.
Motif is a people-driven business process outsourcing (BPO) firm that, since its founding in 2000, has never lost a client due to performance. Our clients include one of the largest online auction companies in the world, a major financial HR services company, and a leading U.S. travel company. We take pride in partnering with our clients to help them achieve unmatched quality and ongoing efficiency gains. Because we consistently deliver superior results, all our clients are referenceable.
Motif specializes in business processes that are both rules-based and require judgment, i.e., that cannot be fully automated. Our primary service areas are customer support, back office processing, research and analytics, and legal support services. Within each service area, we cover a wide variety of processes:
• Customer Support Services: Personalized inbound and outbound voice, email, and chat support
• Back Office Transaction Processing: 401k plan administration and financial reconciliation, mortgage services, indexing and document management
• Research and Analytics: Credit card fraud prevention, online community management, data collection and analysis, and topic-specific research. For investment companies and asset management firms, we provide services such as company and industry profiles, comparable company analysis, factor models, and due diligence support
• Legal support services: Intellectual property search and analytics, and due diligence services.
We now have over 800 employees in our two world-class delivery centers located in Ahmedabad, India and Manila, The Philippines. We are one of a limited number of ISO/IEC 27001:2005 security certified companies — the highest international standard for information security management.
Privately held and backed by leading venture capital and private equity firms, Motif has been profitable and cash flow positive for multiple years. Our U.S. headquarters are in San Mateo, California.
Travel Specialist
Responsibilities:
• Can handle irate customer situations effectively and practice empathy in dealing with different customers
• Deliver information at customer’s knowledge level in an understandable manner
• Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
• Ability to think independently and follow through effectively
• We need candidates who are dependable, keen on details and have strong customer orientation skills
• Can handle irate customer situations effectively and practice empathy in dealing with different customers
• Deliver information at customer’s knowledge level in an understandable manner
• Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
Requirements:
• Candidate must be a College Degree holder
• Good oral and written English communication skills
• Minimum of 6 months experience in the service industry preferably in a Call Center
• Excellent communication skills in English language
• Has the ability to navigate and use different computer program applications
• Has strong interpersonal skills and good customer-orientation skills
Interested applicants may send their resume at:
Email: careersph@motifinc.com
Please indicate the position your applying for or you may call us for interview schedule at:
Tel. No.: (02) 9001158 - 60
Walk-in applicants are strongly encouraged. Please bring an updated resume with 2×2 photo, Employment Certificate from previous employer and Valid NBI Clearance. You may visit our site at:
4th floor E-Commerce Plaza
No.1 Garden Road Eastwood Cyberpark
Bagumbayan Libis, Q. C.
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